Leyton Storage Terms and Conditions
These Terms and Conditions set out the basis on which Leyton Storage provides storage services to customers in the UK. By making a booking, paying a deposit or fee, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before you reserve any unit, container, locker, or other storage space. These terms are intended to be clear, fair, and practical, and they apply to all storage services supplied by the storage provider unless we have confirmed a written variation.
1. Definitions. In these terms, “we”, “us”, and “our” mean Leyton Storage. “You” and “your” mean the person or business entering into the storage agreement. “Storage space” means any unit, room, container, locker, or designated area provided under the agreement. “Goods” means any items placed into storage, whether by you or on your behalf. Unless the context requires otherwise, references to a “booking” include a reservation, confirmed hire, extension, or renewal of a storage arrangement. Where we refer to a storage agreement, we mean the contract created between you and us once your booking is accepted.
2. Booking process. A booking may be made through our accepted reservation channels and will only become binding when we confirm availability and accept your request. We may ask for information to verify identity, assess suitability, and ensure the storage unit requested is appropriate for your needs. You are responsible for providing complete and accurate details, including the nature of the goods, the expected storage period, and any special handling requirements. We reserve the right to refuse any booking where the requested use is unsuitable, unlawful, unsafe, or inconsistent with these terms. A provisional reservation does not guarantee a unit until it has been confirmed by us.
3. Commencement and access. The storage period begins on the agreed start date, or on the date we make the storage space available if that is later. Access arrangements, opening hours, entry methods, and any restrictions will be explained as part of your booking confirmation or during onboarding. You must use only the allocated storage area and must not occupy or block any communal, loading, or access space unless expressly authorised. If you fail to take up the unit on the agreed start date, we may reassign the space or adjust the booking in accordance with these terms.
4. Fees and payments. You agree to pay all charges associated with the storage service, including rent, deposits, administration fees, replacement access charges, late payment charges, cleaning charges, disposal charges, and any other agreed service fee. Fees are normally payable in advance unless we agree otherwise in writing. We may require a deposit or security amount to cover losses, damage, unpaid fees, or breaches of the agreement. Payment must be made by an approved method and cleared funds must be received before storage access is granted or continued. All prices are stated inclusive or exclusive of any applicable tax as indicated at the time of booking.
Any discount, promotional rate, or introductory offer applies only for the stated period and may be withdrawn if the conditions are not met. If you change unit size, extend the term, or request additional services, we may recalculate the fees accordingly. You remain responsible for all sums due under the storage agreement even if a third party has promised to pay on your behalf. We may set off any deposit or other amount held by us against outstanding balances, damage, or other losses caused by your breach.
5. Late payment and suspension.
If payment is not received when due, we may charge reasonable late fees and interest to the extent permitted by law. Continued non-payment may result in suspension of access, refusal of entry, termination of the agreement, or steps to recover the debt. We are not obliged to release goods while any overdue amount remains unpaid, subject always to applicable law. If a payment is reversed, charged back, or otherwise fails after access has been granted, you must immediately remedy the default. Repeated late payment may be treated as a material breach of the storage agreement.6. Cancellations, cooling-off, and early termination. You may cancel a booking before the agreed start date, but cancellation charges may apply if we have already incurred costs, reserved a unit, or provided preparatory services. If a statutory cooling-off period applies to your booking, your cancellation rights will be governed by the relevant UK consumer legislation. After the storage period has begun, you may terminate the agreement by giving the required notice stated in your booking confirmation or by vacating the unit and settling all outstanding charges. Fees already paid are generally non-refundable unless a refund is expressly stated or required by law.
If we cancel before the start date, our liability will be limited to refunding amounts paid for the cancelled period, unless the cancellation results from your breach or from circumstances beyond our reasonable control. We may also terminate the agreement immediately where you materially breach these terms, provide false information, fail to pay, or store prohibited items. On termination, you must remove all goods, return any access devices, and leave the unit clean and empty. Any goods remaining after termination may be treated in accordance with our rights under these terms and the law.
7. Your responsibilities and permitted use.
You must use the storage space only for lawful domestic or business storage, as applicable, and only for the goods disclosed to us. You must not carry out manufacturing, repair work, habitation, or any activity that creates nuisance, contamination, or excessive risk. You must ensure that goods are packed, wrapped, and labelled appropriately for storage and that they can withstand normal environmental conditions within a storage facility. You are responsible for complying with any requirements relating to insurance, packaging, and handling of your items. If the stored goods change in nature or become hazardous, you must notify us immediately.8. Prohibited items and hazardous materials. You must not store illegal goods, stolen goods, firearms or ammunition, explosives, compressed gases, toxic chemicals, biohazards, asbestos, perishable food, live animals, plants, or any other item prohibited by law or by our reasonable policies. You must not store items that are flammable, corrosive, explosive, odorous, or capable of causing injury, contamination, or damage. We may inspect goods where we reasonably suspect a breach of these terms, subject to applicable law and safety procedures. If prohibited items are found, we may remove, quarantine, report, or dispose of them at your expense and may terminate the agreement immediately.
9. Waste regulations and disposal. Any waste left in or around the storage space must be managed in compliance with UK waste regulations and local environmental requirements. You must not abandon rubbish, packaging, oils, batteries, electrical waste, paint, or any controlled waste in the unit, common areas, or on the premises. If you need to dispose of items, you are responsible for arranging lawful disposal through appropriate channels. We may charge for removal, sorting, transport, recycling, treatment, or lawful disposal of waste left by you. You remain responsible for any fines, penalties, or remediation costs arising from unlawful disposal, contamination, or environmental damage caused by your goods or actions.
10. Insurance and risk. Unless we expressly agree otherwise, you are responsible for arranging adequate insurance for the full replacement value of your goods. Our service is a storage service only and does not make us an insurer of your property. You accept that stored items may be exposed to ordinary risks including handling, movement, dust, changes in temperature, and unavoidable operational incidents. You should review your own insurance policy to confirm that it covers storage in a commercial facility. If you rely on any insurance provided or arranged by us, the scope and conditions of that cover will be set out separately and may be subject to exclusions, limits, and eligibility rules.
11. Liability limitations. We will exercise reasonable care and skill in providing the storage service, but we do not exclude liability where it would be unlawful to do so. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for loss or damage arising from circumstances outside our reasonable control, including theft, fire, flood, vermin, climate variation, power failure, or acts of third parties, unless such loss is directly caused by our proven negligence or breach of contract. Our total liability to you for any claim arising from the storage agreement will be limited to the amount paid by you for the relevant storage period, or such other cap as may be required by law.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill. You are responsible for ensuring that your goods are legally owned or controlled by you and that they can be stored without infringing the rights of any third party. If you fail to pack, label, secure, or remove your goods properly, we will not be responsible for resulting damage except where caused by our negligence. Any claim must be made promptly and with reasonable evidence of the alleged loss or damage.
12. Access, inspections, and safety.
We may impose reasonable access rules to protect security, health, and safety, and to maintain orderly use of the premises. You must follow any instructions given by our staff and must not interfere with locks, alarms, barriers, or monitoring systems. We may require identification before granting access and may refuse access if we reasonably believe that doing so is necessary for safety, security, lawful compliance, or enforcement of these terms. In certain circumstances, we may enter the storage area, with notice where practicable, to inspect for damage, safety risks, prohibited items, or urgent repairs.13. Default, lien, and sale of goods. If you fail to pay amounts due, fail to remove goods after termination, or materially breach these terms, we may exercise any rights available to us under law and under the storage agreement, including retention, sale, disposal, or other lawful handling of the goods. Where permitted, we may apply proceeds of sale toward unpaid charges, costs of removal, storage, enforcement, and any associated expenses, with any surplus dealt with as required by law. Before taking such action, we will normally provide notice and an opportunity to remedy where this is legally required and practically possible. Any action taken will be proportionate and in accordance with applicable statutory procedures.
14. Data and communications. We may process your personal data to administer the booking, verify identity, manage payments, enforce the agreement, and comply with legal obligations. Communications may be sent by email, text, post, or other reasonable means using the details you provide. You must keep your contact details up to date so that notices, payment reminders, and termination messages can reach you. Any notice sent to the last known address or contact method you have provided will be treated as validly given unless we are aware that it failed in a way that requires further action under law.
15. Events outside our control.
We will not be liable for any delay or failure to perform our obligations where the failure is caused by an event beyond our reasonable control, including severe weather, industrial action, fire, utility failure, epidemic, civil disturbance, governmental action, or supply chain disruption. If such an event continues for a prolonged period, either party may have the right to suspend performance or terminate the agreement on reasonable notice. Where possible, we will take reasonable steps to minimise disruption and to protect stored goods, but we cannot guarantee uninterrupted access or service continuity in these circumstances.16. Changes to these terms. We may update these Terms and Conditions from time to time to reflect legal, operational, or service changes. The version in force when your booking is confirmed will apply to that booking unless a change is required by law or is necessary for safety, compliance, or administrative reasons. Where a change is material, we will take reasonable steps to notify affected customers in advance. If you continue to use the service after a notified change takes effect, you will be treated as having accepted the revised terms for the relevant period, subject to any mandatory consumer rights.
17. General provisions. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will operate as a waiver of that right. You may not assign or transfer your rights or obligations without our written consent, but we may assign our rights where it does not materially reduce your protections. These terms, together with your booking confirmation and any written variations, form the entire agreement between you and us in relation to the storage service.
18. Governing law and jurisdiction.
These Terms and Conditions, and any dispute or claim arising from them or their subject matter, are governed by the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory local consumer or procedural rights may still apply where relevant. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By entering into the storage agreement, you agree that the interpretation and enforcement of these terms will be determined under this legal framework.These terms are intended to provide a fair and balanced framework for using Leyton Storage services. They protect the interests of both parties while setting clear expectations for booking, payment, cancellation, lawful use, waste handling, and responsibility for stored goods. If a specific arrangement has been agreed in writing, that arrangement will apply only to the extent it does not conflict with mandatory law. The storage service should be used in a careful and lawful manner, with due regard to safety, security, and respect for the premises and other users.
By completing a booking and using the storage unit, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you have the authority to enter into the agreement and that the goods placed into storage are legally yours or are stored with the owner’s permission. If you do not accept these terms, you must not proceed with the booking or use the service.